Momentum Coaches Maidenhead

Its sooo long ago, thought it would be worth re-posting some stuff.

Been so long I've almost forgotten myself.

A warning to anybody thinking of hiring a coach from this company - don't even bother trying.

Do you get fed up with companies delivering shoddy service? Even worse, do you get fed up with companies not delivering at all? Well we do.

So we decided enough is enough. We have been walked over just one time too many - and we thought we'd do something about it. Our experience in trying to do business with Momentum Coach Hire is a salutary lesson on what happens if you deal with a company who has no regard for its customers and to rub salt in the wound then hides behind onerous terms and conditions.

Its quite a simple story. But the result of us dealing with this band of bandits has left us some £400 out of pocket- and we are working for nothing on one of our buiest days of the year.

We were asked to organise a coach trip to the Derby for a group of people from North Kent. We secure quotes from a number of coach companies and Momentum came up with the best deal at a cost of £585. As a result we priced our trip up, advised our clients of the cost and after securing their approval paid first of all a deposit to Momentum - and then settled in full some time before the departure date.

Three days before the departure we received a phone call from Momentum saying their coach was off the road and they couldn't fulfill the contract. Three days before the date of the trip - and on one of the busiest days of the year.

When we pointed out that we had paid for a coach and as far as we were concerned we expected a coach they told us they could provide one - but that it would cost £350 more. I don't need to go into the rest of the conversations - no matter our insistence, they weren't going to provide a coach unless we paid another £350 - and if we didn't it was, well, just tough.

Their terms and conditions of hire explain that the maximum they will be held for in the event of non delivery or under delivery of the contact is the cost of the hire - in other words they can simply just say 'here's your money back' - and tough for the rest of the costs.

We have subsequently found another coach - at an additional cost of £350. We therefore will spend the day working - we'll pay our staff - and we'll end up out of pocket for the privilege.

We are so incensed about our treatment by this company - and there's apparently nothing we can do about it.

Nothing that is but warn other people not to use them.

After 20-odd years in business and being on the receiving end of shoddy service just one time too often - we've created this Blog. It has no other purpose but to warn people to steer clear of crappy companies who have no interest in customer service. Oh - and yes, it is intended to irritate Momentum and, in particular, their CEO Andrew Riley. (I cant find his email yet but I will do)

More digging has revealed some interesting things about this company - so more later.

Momentum Coaches Maidenhead

So, Momentum, you can afford to pay attention to the negative reviews splattered all over the net. Now, any normal company would probably think 'Hmm, maybe we should get our act together and start to look after our customers'.

Not these cowboys.

Oh no.

They use what is known in the business as 'Reputation Management techniques'. What that means to you and I is that they pay somebody to splatter the web with 'What a great company' type reviews.

The problem is that genuine reviews can be spotted a mile off. Fake reviews stand out like a sore thumb.

Have you received the court papers yet guys?

My spies on the inside tell me that I'm not the only to litter your desk with court papers. Careless talk and all that eh?

Would have been so much simpler just to give us our money wouldn't it?

Andrew Riley CEO Momentum Coaches

Well family issues have kept me away from here for a while.

Guess what?

No money from these sleazeballs.

No more chances Momentum - the court process starts tomorrow.

Momentum Coaches Maidenhead

We're starting to make progress on Google.

Type Momentum Coaches Maidenhead and we're on our way up Page 2 now.

If my cheque doesnt arrive shortly I'll be pushing for Page 1.

Get your cheque book out Momentum.

Please.

Andrew Riley Momentum Coaches Maidenhead

This is getting very, very wearing.

Just back from holiday and guess what? Still no cheque.

I can feel a Summons coming on.

Yippee!! A response

Just received the following email from Momentum.

Dear Martin,

I am happy to authorise this refund, please provide details of where to send the payment to and who to make it payable to.

Regards

Gavin


Now I havent got the money yet - but it seems my persistence might be starting to pay off.

Even better news Gavin Rutter!!

He's a very busy man but if he ever gets round to Googling himself he'll find this Blog sitting proudly at Number 1 and Number 2.

Wu-hoo!