Still no sign of our deposit back yet.
Now then ... what shall I do next?
Think I'll drop i-Stock an email.
Friday, 25 June 2010
Thursday, 24 June 2010
Andrew Riley Momentum Coaches
Well, well, well - here's a company that has the brass neck to complain about the poor service it has received from its bank - see the nauseous rants on their blog.
Its now been almost three weeks since we were stitched up by this mob. We are still waiting for a refund of the deposit paid for a coach in August. After about six aborted attempts to speak to the lady with the cheque book (because only Bridie Morgan can sign the cheques apparently) we managed to make contact this week.
Four or possibly five phone calls weren't returned despite their promises. We are told this week though that due to illness their accounts department is in a mess -and they are now playing catch up with account payments.
I wonder whether they are also paying catch up with getting their money in?
Come on Momentum - pay us our deposit back.
And if you don't pay up soon then I'll tell i-Stock that you are using their images on your website - and you ain't paid for them chaps have you? Take a look here if you dont believe me.
Now that could cost you a pretty penny.
Its now been almost three weeks since we were stitched up by this mob. We are still waiting for a refund of the deposit paid for a coach in August. After about six aborted attempts to speak to the lady with the cheque book (because only Bridie Morgan can sign the cheques apparently) we managed to make contact this week.
Four or possibly five phone calls weren't returned despite their promises. We are told this week though that due to illness their accounts department is in a mess -and they are now playing catch up with account payments.
I wonder whether they are also paying catch up with getting their money in?
Come on Momentum - pay us our deposit back.
And if you don't pay up soon then I'll tell i-Stock that you are using their images on your website - and you ain't paid for them chaps have you? Take a look here if you dont believe me.
Now that could cost you a pretty penny.
Thursday, 10 June 2010
Andrew Riley Momentum Coaches
Well we received our refund from Momentum from the trip booked and paid for - but no sign of the refund for the deposit paid for another coach trip booked with this outfit.
Customer service isn't their strong point either. Two phone calls this morning asking to speak to Bridie Morgan have so far failed to generate a return phone call.
We will wait and see if the return call comes today.
Pity these guys don't appear to be members of any trade association.
Customer service isn't their strong point either. Two phone calls this morning asking to speak to Bridie Morgan have so far failed to generate a return phone call.
We will wait and see if the return call comes today.
Pity these guys don't appear to be members of any trade association.
Sunday, 6 June 2010
Andrew Riley CEO Momentum Coaches
He's the chap who runs this tatty company and I was thinking about him last night as we returned from the Derby. To prepare for the trip we were working until 1 am on Friday Night/Saturday Morning sorting out the catering. It's an early start for us too on Derby Day - up at 3 to load up and meet the coach at 4.45 to then travel onwards to the first of our pick up points.
We worked through the day and then by the time we had dropped off the last passenger and returned to the depot it was 11 o'clock - so a long old day. We don't complain about the hours - that's what we do and, by and large, we enjoy it.
But it does take the gloss of what is a great day out for our clients when we finally return and flop into the chair for a bit of supper and we realise that we made the princely sum of £35 for all those hours.
So that's why I was thinking of this Riley character - and wondering what kind of day he's had.
Bitter?
You bet I am.
We worked through the day and then by the time we had dropped off the last passenger and returned to the depot it was 11 o'clock - so a long old day. We don't complain about the hours - that's what we do and, by and large, we enjoy it.
But it does take the gloss of what is a great day out for our clients when we finally return and flop into the chair for a bit of supper and we realise that we made the princely sum of £35 for all those hours.
So that's why I was thinking of this Riley character - and wondering what kind of day he's had.
Bitter?
You bet I am.
Friday, 4 June 2010
Momentum Coach Hire in Maidenhead
Oh - and I forgot to mention.
Despite them cancelling the coach and us having to go and find another coach company at a cost of £850, we're still waiting for our money back.
Great eh?
Despite them cancelling the coach and us having to go and find another coach company at a cost of £850, we're still waiting for our money back.
Great eh?
Momentum Coach Hire - Do Not Use This Company
A warning to anybody thinking of hiring a coach from this company - don't even bother trying.
Do you get fed up with companies delivering shoddy service? Even worse, do you get fed up with companies not delivering at all? Well we do.
So we decided enough is enough. We have been walked over just one time too many - and we thought we'd do something about it. Our experience in trying to do business with Momentum Coach Hire is a salutary lesson on what happens if you deal with a company who has no regard for its customers and to rub salt in the wound then hides behind onerous terms and conditions.
Its quite a simple story. But the result of us dealing with this band of bandits has left us some £400 out of pocket- and we are working for nothing on one of our buiest days of the year.
We were asked to organise a coach trip to the Derby for a group of people from North Kent. We secure quotes from a number of coach companies and Momentum came up with the best deal at a cost of £585. As a result we priced our trip up, advised our clients of the cost and after securing their approval paid first of all a deposit to Momentum - and then settled in full some time before the departure date.
Three days before the departure we received a phone call from Momentum saying their coach was off the road and they couldn't fulfill the contract. Three days before the date of the trip - and on one of the busiest days of the year.
When we pointed out that we had paid for a coach and as far as we were concerned we expected a coach they told us they could provide one - but that it would cost £350 more. I don't need to go into the rest of the conversations - no matter our insistence, they weren't going to provide a coach unless we paid another £350 - and if we didn't it was, well, just tough.
Their terms and conditions of hire explain that the maximum they will be held for in the event of non delivery or under delivery of the contact is the cost of the hire - in other words they can simply just say 'here's your money back' - and tough for the rest of the costs.
We have subsequently found another coach - at an additional cost of £350. We therefore will spend the day working - we'll pay our staff - and we'll end up out of pocket for the privilege.
We are so incensed about our treatment by this company - and there's apparently nothing we can do about it.
Nothing that is but warn other people not to use them.
After 20-odd years in business and being on the receiving end of shoddy service just one time too often - we've created this Blog. It has no other purpose but to warn people to steer clear of crappy companies who have no interest in customer service. Oh - and yes, it is intended to irritate Momentum and, in particular, their CEO Andrew Riley. (I cant find his email yet but I will do)
More digging has revealed some interesting things about this company - so more later.
Do you get fed up with companies delivering shoddy service? Even worse, do you get fed up with companies not delivering at all? Well we do.
So we decided enough is enough. We have been walked over just one time too many - and we thought we'd do something about it. Our experience in trying to do business with Momentum Coach Hire is a salutary lesson on what happens if you deal with a company who has no regard for its customers and to rub salt in the wound then hides behind onerous terms and conditions.
Its quite a simple story. But the result of us dealing with this band of bandits has left us some £400 out of pocket- and we are working for nothing on one of our buiest days of the year.
We were asked to organise a coach trip to the Derby for a group of people from North Kent. We secure quotes from a number of coach companies and Momentum came up with the best deal at a cost of £585. As a result we priced our trip up, advised our clients of the cost and after securing their approval paid first of all a deposit to Momentum - and then settled in full some time before the departure date.
Three days before the departure we received a phone call from Momentum saying their coach was off the road and they couldn't fulfill the contract. Three days before the date of the trip - and on one of the busiest days of the year.
When we pointed out that we had paid for a coach and as far as we were concerned we expected a coach they told us they could provide one - but that it would cost £350 more. I don't need to go into the rest of the conversations - no matter our insistence, they weren't going to provide a coach unless we paid another £350 - and if we didn't it was, well, just tough.
Their terms and conditions of hire explain that the maximum they will be held for in the event of non delivery or under delivery of the contact is the cost of the hire - in other words they can simply just say 'here's your money back' - and tough for the rest of the costs.
We have subsequently found another coach - at an additional cost of £350. We therefore will spend the day working - we'll pay our staff - and we'll end up out of pocket for the privilege.
We are so incensed about our treatment by this company - and there's apparently nothing we can do about it.
Nothing that is but warn other people not to use them.
After 20-odd years in business and being on the receiving end of shoddy service just one time too often - we've created this Blog. It has no other purpose but to warn people to steer clear of crappy companies who have no interest in customer service. Oh - and yes, it is intended to irritate Momentum and, in particular, their CEO Andrew Riley. (I cant find his email yet but I will do)
More digging has revealed some interesting things about this company - so more later.
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