Momentum Coaches Maidenhead

This is the copy of my latest - and final email to Gavin Rutter at Momentum Coaches.

"I am still trying to secure the return of my deposit from your company and that return, apparently, requires your approval.

I have now been waiting for a number of weeks; I have made numerous phone calls; I have emailed and, to date, you have not even given me the courtesy of a reply.

I have now had to take legal advice and I am assured that our case is a valid one. However, I have no real interest in taking legal action - all I want is the return of the deposit to my company. I have no hesitation, however, in resorting to legal action if that deposit is not forthcoming.

I feel I now have no option but to issue you with a final ultimatum.

I require your confirmation, by email please, that you will return our deposit. If I receive your confirmation by 5.30 pm this afternoon then I'll consider that a huge step towards resolving this issue.

If I don't receive your confirmation by 5.30 pm then I am giving you notice that we will commence legal action tomorrow morning to recover not only the deposit, but also the additional costs incurred in pursuing you for the return of the deposit and the additional costs of transport and expenses incurred by your non performance of the contract for the booking that was cancelled - for your information the additional coach costs were £350. We normally abide by published terms and conditions but to date have yet to be given sight of a copy of yours.

I am sorry it has come to this but you clearly place no value whatsoever in looking after your customers. We placed business with you in good faith - perhaps you can start earning some of that good faith now."