Just received the following email from Momentum.
Dear Martin,
I am happy to authorise this refund, please provide details of where to send the payment to and who to make it payable to.
Regards
Gavin
Now I havent got the money yet - but it seems my persistence might be starting to pay off.
Friday, 6 August 2010
Tuesday, 3 August 2010
Even better news Gavin Rutter!!
He's a very busy man but if he ever gets round to Googling himself he'll find this Blog sitting proudly at Number 1 and Number 2.
Wu-hoo!
Wu-hoo!
Great News Andrew Riley of Momentum Coaches
Well, well Andrew it looks as though we're finally in partnership.
Try Googling yourself Andrew - Andrew Riley, Momentum Coaches. You sit there proudly at Number 1 and Number 2.
But guess what?
We're there at Number 3 and Number 4.
Now then ... do you think I could knock Andy off that top spot?
Dunno, but I'll have a good try.
Try Googling yourself Andrew - Andrew Riley, Momentum Coaches. You sit there proudly at Number 1 and Number 2.
But guess what?
We're there at Number 3 and Number 4.
Now then ... do you think I could knock Andy off that top spot?
Dunno, but I'll have a good try.
Momentum Coaches Maidenhead
This is the copy of my latest - and final email to Gavin Rutter at Momentum Coaches.
"I am still trying to secure the return of my deposit from your company and that return, apparently, requires your approval.
I have now been waiting for a number of weeks; I have made numerous phone calls; I have emailed and, to date, you have not even given me the courtesy of a reply.
I have now had to take legal advice and I am assured that our case is a valid one. However, I have no real interest in taking legal action - all I want is the return of the deposit to my company. I have no hesitation, however, in resorting to legal action if that deposit is not forthcoming.
I feel I now have no option but to issue you with a final ultimatum.
I require your confirmation, by email please, that you will return our deposit. If I receive your confirmation by 5.30 pm this afternoon then I'll consider that a huge step towards resolving this issue.
If I don't receive your confirmation by 5.30 pm then I am giving you notice that we will commence legal action tomorrow morning to recover not only the deposit, but also the additional costs incurred in pursuing you for the return of the deposit and the additional costs of transport and expenses incurred by your non performance of the contract for the booking that was cancelled - for your information the additional coach costs were £350. We normally abide by published terms and conditions but to date have yet to be given sight of a copy of yours.
I am sorry it has come to this but you clearly place no value whatsoever in looking after your customers. We placed business with you in good faith - perhaps you can start earning some of that good faith now."
"I am still trying to secure the return of my deposit from your company and that return, apparently, requires your approval.
I have now been waiting for a number of weeks; I have made numerous phone calls; I have emailed and, to date, you have not even given me the courtesy of a reply.
I have now had to take legal advice and I am assured that our case is a valid one. However, I have no real interest in taking legal action - all I want is the return of the deposit to my company. I have no hesitation, however, in resorting to legal action if that deposit is not forthcoming.
I feel I now have no option but to issue you with a final ultimatum.
I require your confirmation, by email please, that you will return our deposit. If I receive your confirmation by 5.30 pm this afternoon then I'll consider that a huge step towards resolving this issue.
If I don't receive your confirmation by 5.30 pm then I am giving you notice that we will commence legal action tomorrow morning to recover not only the deposit, but also the additional costs incurred in pursuing you for the return of the deposit and the additional costs of transport and expenses incurred by your non performance of the contract for the booking that was cancelled - for your information the additional coach costs were £350. We normally abide by published terms and conditions but to date have yet to be given sight of a copy of yours.
I am sorry it has come to this but you clearly place no value whatsoever in looking after your customers. We placed business with you in good faith - perhaps you can start earning some of that good faith now."
Andrew Riley Momentum Coaches
Getting a bit dreary this now - but I am not giving up.
Tried phoning again this morning. Gavin Rutter (gavin.rutter@momentumtransport.net) is still unavailable.
You might think to yourself - why bother? But too many companies rely on the fact that you'll give up trying. The fact is today we are accustomed to being kicked around by the big boys who know that they can wear us down and its about time we started making a stand for what is right.
In this case we were plainly shafted by this company - and search through the net you'll find they are serial offenders in this respect - and they are hiding behind oppressive terms and conditions that provide zero protection for the customer and 100% protection to the company. Well, we were shafted and I am not resting until I have that money back.
Are you listening Gavin Rutter? Are you listening Andrew Riley? I want my money back!
Tried phoning again this morning. Gavin Rutter (gavin.rutter@momentumtransport.net) is still unavailable.
You might think to yourself - why bother? But too many companies rely on the fact that you'll give up trying. The fact is today we are accustomed to being kicked around by the big boys who know that they can wear us down and its about time we started making a stand for what is right.
In this case we were plainly shafted by this company - and search through the net you'll find they are serial offenders in this respect - and they are hiding behind oppressive terms and conditions that provide zero protection for the customer and 100% protection to the company. Well, we were shafted and I am not resting until I have that money back.
Are you listening Gavin Rutter? Are you listening Andrew Riley? I want my money back!
Thursday, 29 July 2010
Momentum Coaches Maidenhead - another sorry tale
Well, well, well.
Seems like we're not the only people to have problems with Momentum.
Just found this by Googling Andrew Riley, Momentum Coaches - this Blog also features quite nicely too!
"We booked a coach for Saturday 17th July, a 22 year old BUS arrived 20 mins late, on sight it was a disgrace and absolutely nothing like any of the pictures on the website. On arrival the driver informed me it had an oil leak in the power steering, he called the depot, I called Momentum, neither of which could provide a replacement, however I called alocal company and could have got a coach within an hour, but I had paid in full and did not want to chance not getting a refund, looking at the reviews online I was right!The mechanic arrived after about 35 mins and took a further 30 mins to repair the bus, we left 1 hour and 45 mins late, which is not good when attending a race day! On arrival at Newmarket we missed the first race because the driver missed very obvious road signs TWICE !!
On Monday I called Momentum to complain and was met by the most rude and arrogant individual ever, who says he is the managing director, Andrew Riley. He called me rude because I dared to comment on the service provided by Momentum, he had no concern that we left so late, had 40 people waiting at anpother pick up point or the state of repair of the bus, he said this was all OK and in the T's & C's !!!!!! Their customer service skills need a lot of practice, my advice to anyone looking for coach or bus hire is don'e go manywhere near these cowboys, but don't take my word for it go online and read the rest of teh reviews, I wish I had! The reviews on their website, funny enough are only good ones, but they are probably written by teh staff themselves! BEWARE NEVER BOOK WITH THIS COMAPNY YOU WILL ?BE SORRY !!!!!! "
Seems like we're not the only people to have problems with Momentum.
Just found this by Googling Andrew Riley, Momentum Coaches - this Blog also features quite nicely too!
"We booked a coach for Saturday 17th July, a 22 year old BUS arrived 20 mins late, on sight it was a disgrace and absolutely nothing like any of the pictures on the website. On arrival the driver informed me it had an oil leak in the power steering, he called the depot, I called Momentum, neither of which could provide a replacement, however I called alocal company and could have got a coach within an hour, but I had paid in full and did not want to chance not getting a refund, looking at the reviews online I was right!The mechanic arrived after about 35 mins and took a further 30 mins to repair the bus, we left 1 hour and 45 mins late, which is not good when attending a race day! On arrival at Newmarket we missed the first race because the driver missed very obvious road signs TWICE !!
On Monday I called Momentum to complain and was met by the most rude and arrogant individual ever, who says he is the managing director, Andrew Riley. He called me rude because I dared to comment on the service provided by Momentum, he had no concern that we left so late, had 40 people waiting at anpother pick up point or the state of repair of the bus, he said this was all OK and in the T's & C's !!!!!! Their customer service skills need a lot of practice, my advice to anyone looking for coach or bus hire is don'e go manywhere near these cowboys, but don't take my word for it go online and read the rest of teh reviews, I wish I had! The reviews on their website, funny enough are only good ones, but they are probably written by teh staff themselves! BEWARE NEVER BOOK WITH THIS COMAPNY YOU WILL ?BE SORRY !!!!!! "
Momentum Coaches Maidenhead
So near yet so far.
Had to chase the bloke I spoke to on Monday. He hadnt done anything about it but sounded helpful. Said he'd get the ball rolling.
Then had a call back - a first!! - from a young lady who said her hands were tied as she couldnt pay out until or unless her Operations Manager authorised it.
He, of course, is too busy to deal with me.
The young lady said she would try and get 5 minutes with him to sort it out.
Am I hopeful?
Not really - but I aint giving up.
Had to chase the bloke I spoke to on Monday. He hadnt done anything about it but sounded helpful. Said he'd get the ball rolling.
Then had a call back - a first!! - from a young lady who said her hands were tied as she couldnt pay out until or unless her Operations Manager authorised it.
He, of course, is too busy to deal with me.
The young lady said she would try and get 5 minutes with him to sort it out.
Am I hopeful?
Not really - but I aint giving up.
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