So near yet so far.
Had to chase the bloke I spoke to on Monday. He hadnt done anything about it but sounded helpful. Said he'd get the ball rolling.
Then had a call back - a first!! - from a young lady who said her hands were tied as she couldnt pay out until or unless her Operations Manager authorised it.
He, of course, is too busy to deal with me.
The young lady said she would try and get 5 minutes with him to sort it out.
Am I hopeful?
Not really - but I aint giving up.
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