Is somebody now taking the micky at Momentum Coaches?

After being told the deposit was a)being paid b) awaiting a cheque signature c) been delayed because somebody in the office had had a heart attack, the latest call to Momentum Coaches really takes the biscuit.

But first congratulations - somebody in the accounts department did actually answer the phone. The last three calls have gone unanswered. But having hopes raised they were dashed again when we found out that Finance Director/Accounts Clerk/whatever Bridie Morgan was off sick. So its not just their coaches that dont turn up for work then.

So where is our deposit?

Well now we're told that there is no deposit due to us ... because we cancelled the booking.

OK, I see. So, we make a booking. We pay for it in full. Momentum Coaches cancel the booking days before because they can't fulfill the contract. Then they want us to take a chance with a second booking on the off chance they can fulfill it?

What a bunch of patronising jokers. So where is the fairness in that contract? They can cancel - we can't. They can let us down without compensation - we can't cancel a booking without a financial penalty.

Listen Bridie Morgan, Andrew Riley - and whichever other unreliabnle timewasters are running Momentum Coaches - stop taking the piss out of your customers.

And pay us our deposit back please.

Now.