Momentum Coaches Maidenhead

Copy of email sent to Momentum:

Good morning Gavin

I understand that you are the Operations Director for Momentum and as such you have the authority to authorise the refund we have been seeking since June 1st.

The email below sent by my colleague to your Refunds Section is self explanatory. We were promised the refund last month following your cancellation of a coach booked with you. Despite the coach being booked and paid for you gave us just three days notice to find an alternative coach - at great additional expense. The person who handled our booking at the time agreed that we should have a refund and on that basis we have ,made alternative arrangements. We have now been trying to secure this refund for seven weeks and have been pushed from pillar to post - and I'm not prepared to wait much longer.

Would you please confirm that this refund has been authorised. If you would please send ma a conformation before 5 pm tomorrow (Friday 23rd July). Failure to do so and I'm afraid we're just going to have to place the matter in the hands of those better qualified to secure repayment.

Kind regards




----- Original Message -----
From:
To: refunds@momentumtransport.net
Sent: Thursday, July 15, 2010 12:33 PM
Subject: Booking ID: 130855


Dear Sirs,

I cancelled the above booking at the beginning of June after your company let us down on an earlier booking to the Epsom Derby - you contacted us three days before the trip was due to go ahead saying you didn't have a coach to take our group. This left us high and dry without transport and having to pay significantly more to find an alternative coach.

You can therefore understand my reasons for cancelling the above booking to Goodwood at the end of July. We need a reliable company who are not going to let us down at the last minute.
I had already paid the deposit and have since been trying to get repayment. I have spoken to your company on several occasions and been told it is on its way. In my last conversation I was told it had been approved but that the gentleman who handles the refunds had had a heart attack. I was obviously sympatheitc and have left it another couple of weeks before contacting your company again.

I have today rung and been told that the deposit has not been approved and that I am not entitled to one as the deposit is non refundable. As my only reason for cancellation is down to your inefficiency I would ask that you refund my payment within seven days.

If I do not receive a cheque within that time I will put the matter in the hands of our solicitors.

I hope you accept there is no need for it to go to this and look forward to receiving payment.

Kind regards